Returns

The customer has 14 days to make the return.

For the refund to be made, the following conditions must be met:

  • Return within 14 days.
  • The product cannot be opened and used. Because it is an intimate product, we do not allow returns if the product is used.

In case your order arrives defective , you must notify us within 7 calendar days of receiving the product. This notification must be made by writing an email to info@ciclowear.com with the following information:

  • Order No.
  • Full photo of the defective product (attach at least 1 photo for each product)
After your request has been reviewed, you will be informed if a replacement product is available. If the replacement is approved, the product will be sent back to you so you can enjoy it.